Refund Information

1. What this page covers

This page describes Ramlyon's implemented billing and plan-change workflow. It does not itself decide whether a customer has a legal right to a refund.

2. Manual payment workflow

The merchant pays by manual bank, mobile-wallet, or InstaPay transfer and submits a payment claim. The claim records payer details, the claimed amount, transfer reference, and any proof requested by the application. An authorised human reviews the claim. A subscription or plan change settles only after that review.

Ramlyon collects, stores, and transmits no payment-card data at any point. There is no automatic recurring card charge.

3. Rejected or pending claims

A pending claim does not activate the requested paid change. If the reviewer cannot match or validate the transfer, the claim may be rejected with a reason. The merchant can correct the payment information or contact [email protected].

4. Plan changes

Paid plan changes are pay-first. The current plan remains active while the new claim is pending. When the change settles, the target plan becomes active. Days remaining in the previous billing cycle are forfeited; the current product does not calculate a prorated credit.

5. Expiry and non-payment

If a subscription expires without settlement, the product applies a 14-day grace period and then moves the tenant into read-only access. Non-payment alone does not delete existing tenant data.

6. Contact

Billing and refund requests can be sent to [email protected] with the account email, tenant name, amount, date, and transfer reference. Do not send payment-card details.