Frequently Asked Questions

You can start immediately. Upon signing up, you will have instant access to the dashboard to build your menu and generate your QR codes.

No. Customers simply scan the QR code using their native smartphone camera to view your menu or place orders directly in their mobile browser.

Yes. Ramlyon is modular. You can use only the digital QR menu at first and enable WhatsApp ordering, POS, or Kitchen workflows whenever you are ready.

Yes, Ramlyon has a fully-featured cloud POS that syncs perfectly with your digital menus, eliminating double-entry and keeping tickets organized.

Absolutely. We offer a dedicated, real-time Kitchen Display Screen (KDS) view that updates instantly as orders are placed via QR, WhatsApp, or POS.

Yes, full Arabic support (RTL) is deeply integrated across both the restaurant dashboard and the public customer-facing menus.

Yes, you can upgrade your plan at any time through the subscription dashboard as your operational needs grow.

Nothing stops. The dashboard is an offline-first installable app — orders, menu edits and new customers are all saved on the device and sync themselves when the connection returns. Two devices editing the same order will not overwrite each other either.

No. Your menu links are permanent — even the older link format keeps redirecting to your menu. Print your table codes once; changing prices, items, branding or even your plan never invalidates them.

Instagram cannot tell you which item people looked at and did not order, it cannot take a table order, and it cannot change a price on a printed card. Ramlyon does all three — and your menu lives at your own address.

Then don't. On the Menu plan the whole job is: add your items, print your QR, and receive orders on WhatsApp. Everything else stays out of your way until you decide you need it.

No — you decide, person by person. Five roles are ready out of the box (Super Admin, Manager, Cashier, Chef, Waiter) and you can build custom roles from around 45 separate permissions. Whatever someone is not granted is not merely disabled, it is invisible to them.

It stays yours. After a 14-day grace period the account becomes read-only — you can still open your menu, your orders and your reports, you simply cannot change them. We never delete your data and never lock you out.

Yes, whenever you like and as often as you like. Everything you have put into Ramlyon — menu, orders, customers, tables, staff, invoices — downloads as an Excel workbook in your own language, or as JSON for another system.

Because of how it is built, not because of what is missing. Menus are served from a global cache instead of a database on every scan, and live updates are pushed instead of polled — so running it costs a fraction of a conventional system, and we price accordingly.

Not yet — today one Ramlyon account runs one location. Multi-branch is actively on our roadmap; tell us you need it and we will bring you in early.

No, we believe in transparent pricing. You only pay the flat monthly or yearly subscription fee. We do not charge commissions on your orders.

We provide priority chat and email support for all subscribed users, as well as an extensive help center with guides on how to use every feature.

Not at all. You can access the dashboard and POS from any standard web browser on your existing tablets, laptops, or smartphones.